1. Introduction
At Digital Education for Sustainable Living GEO Serbia, we are committed to ensuring your satisfaction with our educational services and products. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website or other sales channels.
By making a purchase from us, you agree to the terms of this Refund Policy. We reserve the right to amend this policy at any time by posting the updated version on our website. Any changes will apply to purchases made after the date of the update.
2. Refund Eligibility
2.1 Digital Products and Online Courses
For digital products and online courses, the following refund conditions apply:
- 14-Day Satisfaction Guarantee: We offer a 14-day money-back guarantee for most of our digital products and online courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.
- Consumption Limit: To be eligible for a refund, you must not have consumed more than 30% of the course content or digital product.
- Reason for Refund: We may ask you to provide a reason for your refund request to help us improve our products and services.
2.2 Live Workshops and Events
For live workshops, webinars, and in-person events, the following refund conditions apply:
- Cancellation by You:
- Full refund if cancelled more than 14 days before the event
- 50% refund if cancelled between 7-14 days before the event
- No refund if cancelled less than 7 days before the event
- Transferability: If you cannot attend, you may transfer your registration to another person at no additional cost, or you may apply your payment toward a future event within 6 months.
- Cancellation by Us: In the event that we cancel a workshop or event, you will receive a full refund or the option to transfer to a future date.
2.3 Membership Subscriptions
For membership subscriptions, the following refund conditions apply:
- Monthly Subscriptions: Monthly subscriptions can be cancelled at any time. No refunds will be issued for the current billing cycle, but you will not be charged for subsequent months.
- Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if cancelled within the first 30 days. After 30 days, no refunds will be issued for the remaining subscription period.
3. Non-Refundable Items
The following purchases are non-refundable:
- Individual consultation sessions that have already taken place
- Custom-developed educational materials created specifically for you
- Group programs or masterminds after the program has started
- Digital products that have been downloaded or accessed in full
- Products or services clearly marked as "non-refundable" at the time of purchase
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to info@digitaleducation-serbia.com with the subject line "Refund Request" or call us at +446378529196.
- Provide Information: Include your name, email address used for the purchase, date of purchase, and the specific product or service for which you are requesting a refund.
- Reason for Refund: Please provide a brief explanation of why you are requesting a refund. This helps us improve our offerings.
- Confirmation: We will review your request and respond within 3 business days to confirm receipt and provide any additional information we may need.
5. Refund Processing Time
Once your refund request is approved, we will process it as follows:
- Credit/Debit Card Payments: Refunds will be issued to the original credit or debit card used for the purchase within 5-10 business days.
- Bank Transfers: Refunds via bank transfer may take 7-14 business days to process.
- PayPal Payments: Refunds to PayPal accounts typically process within 3-5 business days.
Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your financial institution or payment provider.
6. Special Circumstances
6.1 Technical Issues
If you experience technical difficulties that prevent you from accessing or using our digital products or online courses, please contact our support team before requesting a refund. We are committed to resolving technical issues and may offer an extended access period or alternative solution.
6.2 Medical or Emergency Situations
In cases of serious illness, injury, or family emergency that prevents participation in a course or event, we may consider exceptions to our standard refund policy. Documentation may be required, and each case will be reviewed individually.
7. Promotional Offers and Discounted Purchases
Products or services purchased with promotional discounts, coupon codes, or as part of a bundle may be subject to modified refund terms. Any special refund conditions will be clearly stated at the time of purchase.
Generally, refunds for discounted purchases will be based on the amount actually paid, not the original full price of the product or service.
8. Chargebacks
We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account and access to our services.
If you have concerns about a charge from our company on your statement, please contact us first so we can address the issue promptly.
9. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Digital Education for Sustainable Living GEO Serbia
90 Turner Hill Morganview ST10 1JW
Email: info@digitaleducation-serbia.com
Phone: +446378529196
